IT-enabled services (ITES):
Business Process Outsourcing (BPO):
Outsourcing non-core business functions such as customer support, human resources, finance and accounting, and more to third-party service providers.
Knowledge Process Outsourcing (KPO):
Outsourcing information-related processes that require specialized domain knowledge such as research and development, data analytics, market research, etc.
Customer Support Services:
Providing customer assistance and support through various channels like phone, email, chat, and social media.
Data Entry and Data Processing:
Managing and processing large volumes of data including data entry, data cleansing, data mining, and data analysis.
Content Moderation:
Filtering and managing user-generated content on online platforms to ensure compliance with community guidelines and regulations.
IT Help Desk and Technical Support:
Providing technical assistance, troubleshooting, and support for hardware, software, and IT-related issues.
E-commerce Services:
Supporting online retail operations including order processing, inventory management, catalog management, and customer support.
Finance and Accounting Services:
Outsourcing financial processes such as accounts payable, accounts receivable, payroll processing, tax preparation, and financial reporting.
Healthcare Information Management:
Managing and processing healthcare-related information such as medical billing, medical transcription, medical coding, and claims processing.
Human Resource Outsourcing (HRO):
Outsourcing HR functions like recruitment, payroll administration, employee benefits management, and performance management.
Legal Process Outsourcing (LPO):
Outsourcing legal support services including document review, contract management, legal research, and intellectual property services.
Web Development and Design Services:
Providing website development, design, maintenance, and related services for businesses and organizations.
Digital Marketing Services:
Offering various online marketing services such as search engine optimization (SEO), social media marketing, content marketing, and pay-per-click (PPC) advertising.
Remote Infrastructure Management (RIM):
Managing and monitoring IT infrastructure remotely including servers, networks, databases, and cloud infrastructure.
Telecom Services:
Providing services related to telecommunications including network management, customer support, billing, and more.